At Cowrie Exchange, we value your privacy and strive to protect your personal information. “Personal information” refers to any information from which your identity could reasonably be ascertained. Cowrie Exchange will only collect and use your personal information in accordance with this Privacy Policy and the terms of your agreements with Cowrie Exchange.

This Privacy Policy explains:

The type of personal information we collect:
In order to enable us to deal with your inquiries, open and operate an account or to generally provide you with our products and services and comply with laws and regulations, we may need to and/or may be required to collect, record, hold, use, disclose and store (i.e. “process”) personal information and financial information about you, including but not limited to:

How we collect personal information:
We obtain personal information in various ways, including but not limited to:

How we use cookies
Cookies help us give you the best experience of using our site. In this policy we use the term "cookies" to refer to cookies and other similar technologies.

Cookies are small data files that we or companies we work with may place on your computer or other device when you visit our website. They allow us to remember your actions or preferences over time.

We use cookies to collect data that helps us to:

We use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

To help us monitor the effectiveness of our promotions and advertising, we may provide site usage data obtained through the use of cookies to select third-party service providers. Any data provided by us to these third parties will be non-personally identifiable.

By signing-up for an account with Cowrie Exchange, or continuing to use our website, you agree to our use of cookies as set out in this policy. You may decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of Cowrie Exchange's services. For information on how to delete or reject cookies, you can consult the "help" function within your browser, or visit, where you will also find more information about cookies generally.

How we use your personal information
Other than as stated above, we may use your personal information for one or more of the following purposes:

Please be assured that we will ask for your consent before using your personal information for a purpose other than those set out in this Privacy Policy and in the terms in your agreements with Cowrie Exchange.

Disclosure of personal information
As a part of providing you with our products and services, and for the management and operations of these products and services, and to comply with legal and regulatory requirements, we may be required or need to disclose information about you and your account with us to the following third parties:

The aforementioned third parties may in some instances be located outside of your country.

We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside Cowrie Exchange except:

Security of your personal information
Cowrie Exchange places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organisational security measures when processing your personal information. Employees of Cowrie Exchange are trained to handle the personal information securely and with utmost respect, failing which they may be subject to disciplinary action.

Global company
The personal information we collect from you may be transferred to, stored and processed outside of the jurisdiction in which you reside, and the laws of those countries may differ from the laws applicable in your own country. For example, information collected in the European Economic Area (EEA) may be transferred to, stored and processed at a destination(s) outside of the EEA. Any processing of such information will be undertaken by our staff, or the staff of our third-party service providers, whose roles will include verifying your identity, processing payment details, and providing customer support. By submitting your personal data, you agree to the transfer, storing or processing of it outside of your jurisdiction.

Additional matters relating to personal information
Retention of personal information
Cowrie Exchange will retain your personal information in compliance with this Privacy Policy and the terms and conditions of your agreements with Cowrie Exchange for the duration of your relationship with us, and afterwards for such period as may be necessary to protect the interests of Cowrie Exchange and its customers, and as required by Cowrie Exchange’s relevant policies, and as required by the law.

Incomplete personal information
Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

Your right to access and update your personal information
You have a right to access your personal information. Please contact customer support if you wish to have access to your personal information. Cowrie Exchange will take steps to verify your identity before fulfilling your request.

If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. Cowrie Exchange may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.

Revisions to this Privacy Policy
This Privacy Policy may be revised from time to time. If there are any material changes, Cowrie Exchange will notify you (e.g. by email communication or posting a prominent notice).

Contacting Cowrie Exchange in relation to personal information
Should you have any query in relation to this Privacy Policy or how we handle your personal information, please submit a support ticket.